Medspa Policies

We understand that unforeseen circumstances may occur that interfere with your appointment time. Due to the high demand of our services, we ask that you provide 24 hours notice for any appointment changes or cancellations. Any appointment cancelled within 24 hours of your service will be subject to a $75 fee.

We reserve a room and service provider time for you at the time of your booking. Therefore, if you do not arrive at your appointment and have not cancelled your service within the 24 hours cancellation period, we may charge the full service price to the payment method on file. We will make several attempts via email and text to confirm in advance of your appointment time.

Please do not hesitate to reach out if you have questions about these policies.

While we make every effort to make our customers as happy as possible, all service sales are final. We are a small business and unfortunately cannot offer refunds on any used or unused appointments/sessions for individual services, service packages or service series.

Gift Cards may be purchased at the Boutique or online. They may be used towards any boutique product or service. Gift Card must be present at time of purchase/usage. Lost or stolen Gift Cards cannot be redeemed or replaced. Gift Cards do not expire unless promotional. Promotional cards cannot be combined with any discounted services/products, packages, or series. All sales are final. Gift Cards cannot be redeemed for cash.

While our goal at Simple Radiance Medspa  is to make sure our product recommendations will work for you, sometimes your skin might not react as expected. We work with you to choose the best products based on their skincare needs. If you have received a skincare consultation or treatment from Simple Radiance Medspa, we welcome your slightly used product as a return if it did not work for you. You may choose another product or get a full refund in the form of credit. Cash back is not available. However, if you have not received a treatment or consultation from Simple Radiance Medspa prior to purchasing a product, we are sorry to say that we cannot accept any returns (used or unused).

All online purchases are final. Please note, if ordering online, be mindful that if this is a new product for you, it might not work on your skin. If it doesn’t work for you, please consider giving the product to someone else who may benefit and/or come in for a skin evaluation or treatment if you haven’t had one, and we can make a product recommendation for you to purchase in the spa.

All orders are shipped USPS Priority mail with tracking between 2-3 business days from shipping date within the United States. There is a flat fee $9.95 for up to two items and $13.75 for three items or more.  You will receive an email notification when your item(s) ship. International shipping is not available.